BATAMCLICK.COM: The Financial Services Authority (OJK) of the Riau Islands Province has handled a total of 449 complaints related to financial services throughout 2024.
OJK Kepri Head Sinar Danandjaya revealed that this marks an increase compared to 2023, which recorded a total of 234 complaints.
“We view this increase in complaints as a positive sign, as it shows that the public is becoming more aware of how to file complaints with OJK. This also aligns with the rise in the use of financial products among the public,” said Sinar Danandjaya when confirmed in Batam on Monday.
Of the 449 complaints in 2024, OJK Kepri recorded 180 complaints directed at Conventional Commercial Banks, 72 complaints about Conventional Financing Companies, and 142 complaints about Fintech/Online Loans.
Meanwhile, other sectors such as Life Insurance received 13 complaints, General Insurance and Rural Banks each received 11 complaints, and Islamic Commercial Banks received 10 complaints.
Additionally, the Aggregator Cluster received 3 complaints, Special Financial Institutions received 2 complaints, and companies like Sharia Guarantee Companies, Pawnshops, Securities Underwriting Institutions, and Securities Brokers each received 1 complaint.
According to Sinar, there are three main factors contributing to the increase in complaints in 2024: greater public awareness of OJK’s complaint channels and reporting procedures, as well as the growth in the number of financial product users in the Riau Islands.
Despite the increase in complaints, OJK Kepri ensures that all consumer complaints are processed through an integrated reporting system, allowing reporters to track the progress of their complaints.
“Complaints must be followed up by financial service institutions within a maximum of 10 working days. This process is closely monitored, and the complaints serve as an evaluation for future service improvements,” he said.
Sumber: Antara